🔥 House fire? We answer 24/7 — Call (972) 710-3383 now
Residential Fire Loss Specialists · Texas · Arizona · Missouri

Fire restoration is all we do.
And we do all of it.

When your home burns, you don't want a generalist. NOVO is one dedicated team for your structure, your belongings, and your temporary housing — from the first night to move-in day.

📞 Call (972) 710-3383 Talk to a Specialist
✓ 24/7 Emergency Response ✓ IICRC Certified Firm ✓ Fire-Loss General Contractor ✓ Full-Service: Structure · Contents · Housing
The Specialist Difference

We don't chase water losses. We don't dabble in storm damage.
We rebuild homes after fire — and everything fire touches.

Fire loss is the most complex claim in restoration: smoke migration, structural repairs, total contents inventories, and months of displaced living. That's exactly why we made it our only specialty.

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Specialty: residential fire
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States served: TX · AZ · MO
24/7
Emergency response
Full-Service Fire Recovery

One call. Every part of your recovery.

Most homeowners juggle a contractor, a contents company, and a housing service. With NOVO, it's one accountable team — so nothing falls through the cracks.

Kitchen fully rebuilt by NOVO after a fire loss
Structure

Fire Loss General Contracting

From emergency board-up to the final walkthrough, we rebuild your home with experts in fire loss construction and the insurance claims process — tailored to your unique situation.

NOVO contents team carefully packing out a home
Personal Property

Contents Packout & Restoration

Every item inventoried, professionally packed, cleaned, restored, and stored in our secure climate-controlled facility — then returned to its exact place when your home is ready.

Comfortable temporary housing arranged by NOVO
Additional Living Expenses

Temporary Housing (ALE)

Your family shouldn't live in limbo. Through our housing network, we arrange comfortable temporary accommodations — often with same-day solutions.

Contents Roadmap

Your belongings, handled like they're ours.

A transparent five-step journey for every item in your home — documented from the moment we arrive to the moment it's back on your shelf.

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Inventory

Every item individually photographed and documented for your claim.

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Packout

Professionally packed and transported by our trained contents team.

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Cleaning & Restoration

Smoke, soot, and odor removal using specialized fire-loss techniques.

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Secure Storage

Held safely in our climate-controlled facility until your home is ready.

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Packback

Returned and placed in the proper location in your restored home.

The Restoration Process

A clear path from the worst day to move-in day.

Eight steps. No surprises. You'll know exactly where your home stands at every stage — with photo, video, and Matterport documentation from day one. Tap any step to see what it involves.

1 · Damage Assessment

Photo, video, and Matterport documentation of the entire loss to accurately capture all damages in their current condition.

2 · Emergency Services

Immediate board-up, tarp-up, emergency cleaning, and removal of essential salvageable items — including emergency laundry.

3 · Contact Carrier

We notify your insurance company and confirm NOVO as your selected contractor to initiate the claim properly.

4 · Scope Development

A detailed, itemized scope of work covering every required repair.

5 · Personal Property & Contents

Inventory, removal, cleaning, and secure storage of salvageable contents.

6 · Planning & Design

Permitting, design coordination, and approval of any layout or structural changes.

7 · Reconstruction

Active build phase with structural repairs, city inspections, and required regulatory or mortgage inspections.

8 · Completion & Move-In

Final inspections, contents delivery, walkthrough, and your approval before move-in.

NOVO crew assessing a fire-damaged kitchen

Our crew on-site: real documentation, real safety protocols, real fire-loss expertise.

The first 24 hours matter most.

Securing the property, stopping secondary smoke damage, and documenting the loss correctly sets up your entire claim.

Get Emergency Help Now
Insurance

We work with every major carrier.

We work directly with your carrier and speak the language of adjusters, scopes, and supplements — so the process moves smoothly.

State FarmAllstateUSAAFarmersLiberty MutualTravelersNationwideProgressiveChubbGeicoSafecoAmerican FamilyTexas Farm Bureau+ many more
The NOVO Difference

Built on safety, quality, and communication.

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Safety First

The safety of our clients, team, and community leads every phase of our work — from initial site assessment to final restoration.

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Unmatched Quality

The highest standards of craftsmanship, reliable materials, and proven methods — built to meet and exceed expectations.

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Clear Communication

Mobile apps, customer portals, and constant updates. You're never in the dark — every question answered, every step explained.

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IICRC Certified Firm

NOVO is certified by the IICRC — the independent body that sets the global standards for the cleaning and restoration industry. Verify our certification →

NOVO headquarters and branded fleet in the Dallas Design District

Our headquarters and fleet — Design District, Dallas, TX.

Fire Talk by NOVO

Real talk about fire recovery.

Homeowner stories, insurance and public adjuster insights, and expert guidance from our team — on our YouTube channel, Fire Talk by NOVO.

Fire Talk by NOVO — fire restoration talk show Fire Talk by NOVO logo ▶ Watch on YouTube — @Novodfw
Contact Us

Talk to a fire restoration specialist today.

Whether the fire was last night or last month, we'll walk you through exactly what comes next — no pressure, no jargon.

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24/7 Phone
(972) 710-3383
✉️
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Headquarters
Design District
1345 E Levee St, Dallas, TX 75207
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Service Areas
Texas · Arizona · Missouri
📞 Call Now — We Answer 24/7 ✉️ Email Us
📞 Call 24/7 ✉️ Email Us